Your instructor needs to do a few things before Zoom can be used in a course. If your instructor has indicated that Zoom will be used to conduct class, you should see a menu item in the course navigation (the list of blue links to the left of this text) for Zoom. If you do not see this, please ask your instructor to activate Zoom for the course.

Accessing a course Zoom room

Click on the Zoom link in the menu to the left. This will bring you to the course Zoom page, where you will see a list of meetings available for this course. Click the Start (or Join) button to the right of the name of the meeting to join the meeting.

Screen capture of the Zoom meeting page

The first time you use Zoom, a desktop application will install to your computer. Instructions for downloading and using the Zoom desktop application can be found here: https://support.zoom.us/hc/en-us/articles/360032812931-Starting-the-Zoom-Desktop-Client

Best Experience

Use a headset - a dedicated headset microphone will improve the experience for you and your classmates by reducing the amount of unwanted noise and audio feedback. If you don't have access to a headset, you should keep your mic muted unless you need to speak.

Use the Tools - Zoom has a number of features that will help streamline the experience. Raise your hand to indicate that you want to speak next. Use the chat feature to have conversations about the lecture with your classmates, and use the non-verbal feedback icons to help your instructor know that you need them to go faster or slower, provide quick feedback to questions.

Information on Zoom controls can be found here: https://support.zoom.us/hc/en-us/articles/200941109-Attendee-Controls-in-a-Meeting

Recording Zoom meetings - Your instructor can record meetings in Zoom. Recorded meetings can be accessed under the "Cloud Recordings" tab on the main Zoom page. It may be helpful to remind your instructor to record sessions the first few times you meet via Zoom to help them get in the practice of starting the recording.

Using Zoom outside of Canvas

You may want to initiate your own Zoom meetings. This is useful for working on group projects or discussing classwork with classmates outside of the regular class period. You can do this by launching the Zoom application and scheduling a meeting. You can invite others to join the meeting during the meeting setup process.

Logging into the Zoom application

Use your UWSP login and password to access Zoom. You will need to do this anytime you are using Zoom outside of Canvas.

Accessing Zoom on the web

You can access Zoom from the web at https://uwsp.zoom.us

Zoom Support

Zoom is the primary contact for support of the Zoom platform. Thier help page is located at https://support.zoom.us/hc/en-us (Links to an external site.).

You can reach Zoom support by submitting a ticket at this address: https://zoom.us/zendesk/sso?return_to=https://support.zoom.us/hc/en-us/requests/new (Links to an external site.)

or by phone at: +1.888.799.9666 ext 2

You may also contact the UWSP Service Desk for help with Zoom by phone at 715-346-HELP.